Holiday Passports
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Bonus FAQs - Acapulco, Mexico

How much will my room cost?

What does "maximum retail value" mean?

How many people are entitled to travel on this vacation check?

What if I decide to stay longer than I originally purchased; Will that be OK?

Do I need a passport to travel to Mexico?

I don't have a birth certificate. Where do I get one?


Where can I get a passport or travel visa?

My minor children are going too. Do they need a passport?

I plan to take my Mother and two children. Do I need anything else?

I'm not divorced, my spouse is deceased; what do I do?

How soon after we register will our travel plans be confirmed?

How soon after I am confirmed do I have to pay for my trip?

What type of currency is used in Mexico?

Do they accept credit cards?

What language do they speak in Mexico?

I know the water is bad in Mexico. What should I do?

What time is it in Acapulco?

I am making my reservations now to travel in about six (6) months. Can I make a deposit and make payments until the balance is paid off?

I paid for my vacation but my boss won't give me the time off to travel. How do I get my money back?

After I arrive in Mexico, how do I get to my hotel?


What if I want to rent a car? Do you take care of that too?


Can I pick the airline I want to fly?

What airline will I be flying on?

I have frequent flyer miles; will I be able to upgrade?

Can you send me a list of the hotels to choose from?

My 18-year-old is graduating form high school. How can I purchase this package for him and a classmate and make it a surprise?

I don't want a paper ticket. Is that OK?

I don't plan to go to Acapulco; can I get my money back for this card?

What happens if I don't get to travel before December 15, 2010?

What are all of the numbers at the bottom of my travel card?

Where is my Passport number?

How do I contact you?

I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

What is CSA Travel Protection Insurance?


How soon after I am confirmed do I have to pay for my vacation?

Can I give this to a friend or family member?

What's the weather like in Acapulco?

What kind of clothes should I pack?

If I plan on taking my children with me, will there be a charge for them to stay in the room with me?


If I register after the 60 days, will I still be able to travel?


Can I fly out of my local airport?

Can I stay longer than the 7 nights?

I only have 5 days of vacation. Can I still use this Bonus Travel Card?



Pre-paid and discounted airfare
Fully transferable
More than 40 complimentary room nights
Discounts of up to 60% on Carnival or Royal Caribbean Cruise Lines
Holiday Passport travel cards make wonderful gifts.

How much will my room cost?

The rooms will start at approximately $165.00 per night plus tax based on double occupancy. Remember that rates vary depending on the time of year and availability for the dates you select. The more flexibility you have, the better deals your agent will be able to find for you.

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What does "maximum retail value" mean?

Your airfares are subject to a maximum retail value of $400.00 USD per ticket. If the actual airfare exceeds the maximum retail value, you will be required to pay the difference. You are required to pay all taxes, fees and surcharges on the full value of each airline ticket. Taxes and fees can run in excess of $79.00 USD per person.

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How many people are entitled to travel on this vacation check?

The Acapulco Bonus Travel Card was designed for two passengers to travel. If you have more than two people planning to travel together, just let us know. Holiday Travel is a full-service travel agency and we will be happy to provide arrangements for your additional passengers.

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What if I decide to stay longer than I originally purchased; Will that be OK?

Changes are not allowed on these special fares. Once ticketed, you must travel on the itinerary that was confirmed for you.

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Do I need a passport to travel to Mexico?

It is recommended that you have a passport whenever you travel to a foreign country. U.S. Citizens are permitted to travel to Mexico with a government issued photo ID (such as a driver's license) and a birth certificate. Non U.S. citizens should check with their embassy for travel requirements as they may vary greatly. For travel overseas and to facilitate reentry into the U.S., a valid U.S. passport is the best documentation available and unquestionably proves your U.S. citizenship.

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I don't have a birth certificate. Where do I get one?

You should contact your birth-state office of Vital Statistics/Records for assistance. http://www.edc.gov/nchs/howto/w2/w2welcom.asp is a helpful website with contact information.

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Where can I get a passport or travel visa?

You may want to visit the website www.state.gov. This site provides information on how to obtain either of these documents. If you do not have access to the Internet, check with your local United States Post Office for the location near you that has a Passport Office.

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My minor children are going too. Do they need a passport?

All travelers will be required to provide a passport or certified birth certificate.

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I plan to take my Mother and two children. Do I need anything else?

If minor children travel without both parents or legal guardians, you must present a notarized statement from the absent parent or guardian to prove you have the non-traveling parent's permission.

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I'm not divorced, my spouse is deceased; what do I do?

You will be required to provide a certified copy of the death certificate.

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How soon after we register will our travel plans be confirmed?

Receipt of your request will be acknowledged within 14 days and you will be confirmed as soon as possible.

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How soon after I am confirmed do I have to pay for my trip?

Payment is usually due within 24 hours of confirmation of your reservation. Your agent will go over all the details once you are confirmed.

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What type of currency is used in Mexico?

The currency in Mexico is the Mexican Peso. Exchange rates fluctuate, so you may want to check several places before exchanging currency. American currency is widely accepted, but it is suggested that you buy some pesos to make shopping at the Mercado (market place) and tipping easier.

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Do they accept credit cards?

Most major credit cards are accepted and there are ATMs in Mexico.

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What language do they speak in Mexico?

While the native language is Spanish, English is also widely understood, especially in the airports and most resorts/hotels.

I know the water is bad in Mexico. What should I do?

Most hotels have purified water. However, bottled water is recommended for drinking. Tap water is not recommended.

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What time is it in Acapulco?

Acapulco is on Central Standard Time.

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I am making my reservations now to travel in about six (6) months. Can I make a deposit and make payments until the balance is paid off?

Unfortunately, we are not able to offer payment plans. Our inventory is capacity controlled. In order for us to maintain these exceptionally low fares, we must pay for the seats when confirmed.

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I paid for my vacation but my boss won't give me the time off to travel. How do I get my money back?

Regrettably, once confirmed, we are unable to change the tickets or refund your money. Please plan ahead before finalizing your purchase.

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After I arrive in Mexico, how do I get to my hotel?

Our friendly staff will be happy to advise you on available transportation options.

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What if I want to rent a car? Do you take care of that too?

This Bonus offer is only for free air with the purchase of accommodations. However, your travel agent will gladly assist you with a car rental if you request it.

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Can I pick the airline I want to fly?

Our preferred airline and hotel partners make these discounts available to our valued clients. If your preference is among them, we will be glad to book it for you.

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What airline will I be flying on?

We use many different airlines with regularly scheduled service to Acapulco.

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I have frequent flyer miles; will I be able to upgrade?

Unfortunately, due to the special arrangements frequent flyer miles may not be used to upgrade. Your agent will be happy to book first class and you can pay the difference in price.

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Can you send me a list of the hotels to choose from?

Unfortunately, our suppliers change depending on season. Your agent will seek the hotel or resort that best meets your requests and budget.

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My 18-year-old is graduating form high school. How can I purchase this package for him and a classmate and make it a surprise?

All you need to do is fill out the Bonus Travel Card with their names (exact spelling as on their photo ID) and your contact information. The agent will work with you through the entire process to ensure you have surprise to deliver.

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I don't want a paper ticket. Is that OK?

Sorry, the airline determines the policy for these tickets. We cannot guarantee you will be issued an electronic ticket, but we will, whenever possible, honor your special requests.

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I don't plan to go to Acapulco; can I get my money back for this card?

Passport Checks are not redeemable for cash or any other consideration. You may want to give it to a friend or family member if you are unable to utilize it. They make great rewards to valuable employees too!

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What happens if I don't get to travel before December 15, 2010?

Holiday Travel works diligently to develop these terrific travel discounts. If this offer becomes unavailable, we will do everything we can to offer a similar or better travel opportunity.

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What are all of the numbers at the bottom of my travel card?

These are registration numbers issued by the states that require them.

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Where is my Passport number?

It is located on your passport registration form and on each vacation check.

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How do I contact you?

Holiday Travel of America
6405 El Camino Real
Carlsbad, CA, USA 92009-2802
Toll free: 1-888-732-2479
Fax: 1-760-431-3131
Email: help@htoa.com

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I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

The letter you received was an acknowledgment letter to let you know we received your request. You will not receive a confirmation letter until your travel agent finalizes your reservation and you have paid in full.

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What is CSA Travel Protection Insurance?

This provides you with coverage in the event you are unable to travel due to a covered emergency. It is available at additional cost. Just let your agent know if you would like additional information or go to www.csatravelprotection.com.

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How soon after I am confirmed do I have to pay for my vacation?

Because of the great demand for these free airline tickets to Acapulco, payment is usually due within 24 hours of your confirmation. Your agent will advise you once you are confirmed. This special rate is only guaranteed once paid in full.

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Can I give this to a friend or family member?

Absolutely! As long as they meet the requirements described in the Details of Participation. You can go on-line and assign the Bonus Travel Card to either a friend or a family member, or simply fill out the corresponding Passport Check with their name and information and note that this is a "gift". We do ask that you provide them with a copy of the Travel Card and Details of Participation to ensure they understand their trip and how to use it.

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What's the weather like in Acapulco?

Acapulco is hot and sunny all year round. Temperatures fluctuate between 80o F to 92o F. July and August are the hottest months. The rainy season is typically from June to October, but the showers tend to occur at night and are brief.

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What kind of clothes should I pack?

Shorts, bathing suits, T-shirts, sandals, etc. fine during the day. In the evening dressy casual is more appropriate. Some nightspots may have a dress code that excludes jeans, shorts, T-shirts and athletic shoes. Check with your hotel desk for advice before you go out.

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If I plan on taking my children with me, will there be a charge for them to stay in the room with me?

Most properties will allow your children to stay in the same room, as long as they use the existing bedding, and are under the age of 18. However there are exceptions to every rule, and it will be based on the various properties rules.

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If I register after the 60 days, will I still be able to travel?

We must travel the people that have complied with the registration deadlines first, but we will always try to fulfill your travel requests. Just remember that everything is based on space availability, so it is a good idea to register early. Remember! Registering your vacation check does not obligate you to travel.

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Can I fly out of my local airport?

This Bonus Travel Card was designed for departures from major gateways. The retail value of the Bonus Travel Card is $400.00 per person. If you were to fly out of a smaller airport the airfare would more than likely exceed this amount and you would be responsible for the difference.

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Can I stay longer than the 7 nights?

Yes. Just let your agent know that you wish to purchase extra nights and they will be more than happy to assist you with your request.

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I only have 5 days of vacation. Can I still use this Bonus Travel Card?

Yes. Although you would still have to purchase the required number of nights accommodations to receive two free airline tickets.

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Copyright 2002-2006 - Holiday Travel of America
6405 El Camino Real Carlsbad, California 92009-2802
Telephone 760-431-8600
CST 2013452-40