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Bonus FAQs - Cabo San Lucas, Mexico

How many people are entitled to travel on this vacation check?

We want to take our children with us. Can they get the same airfare?

The Travel Card says the rate is $250 USD per person. Why did your agent quote a price that was higher?

Do you take care of my hotel and car?

I am scheduled to attend a business meeting in Cabo. Can I fly there and return the same day?

What if I decide to stay longer than I originally purchased? Will that be OK?

Do I need a Passport to travel to Mexico?

I don't have a birth certificate. Where do I get one?

Where can I get a passport or travel visa?

My minor children are going too. Do they need a passport?

I plan to take my Mother and two children. Do I need anything else?

I'm not divorced, my spouse is deceased. What do I do?


I don't live in California; do I have to fly out of San Diego?

Can I choose the airline I want to fly?

What airlines will I be flying on?

Can I use my Travel Card for Cabo San Lucas that gives me free room nights and my Bonus Travel Card for Cabo San Lucas that gives me the discounted air at the same time?

Can I use American currency in Cabo San Lucas?

What language do they speak in Mexico?


If we want to golf or fish, will you be able to help plan these events for us?

If I register after the 45 days, will I still be able to travel?

How soon after we register will our travel plans be confirmed?

How soon after I am confirmed do I have to pay for my trip?

I am making my reservations now to travel in about six (6) months. Can I make a deposit and make payments until the balance is paid off?

After I arrive in Mexico, how do I get to my hotel?

Where will I be staying?

I bought my airline tickets but my boss won't give me the time off to travel. How do I get my money back?

My 18-year-old is graduating from high school. Can I buy tickets to Cabo for him and a classmate?

How do I reuse this offer?

I don't want a paper ticket. Is that OK?

I don't plan to go to Cabo; can I get my money back for this card?

What happens if I don't get to travel before December 15, 2010?

What are all of the numbers at the bottom of my travel card?


Where is my Passport number?

How do I contact you?

I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

I don't want to send my payment now; can I just pay when I get to the airport?

What is CSA Travel Protection Insurance?


Is this price good to other cities in Mexico?

I have frequent flyer miles; will I be able to upgrade?

I checked with the airline and they quoted a much higher price. How can you offer such a great deal?

How much is the tax?

Can I give this to a friend or family member?



Pre-paid and discounted airfare
Fully transferable
More than 40 complimentary room nights
Discounts of up to 60% on Carnival or Royal Caribbean Cruise Lines
Holiday Passport travel cards make wonderful gifts.

How many people are entitled to travel on this vacation check?

The Cabo Bonus Travel Card was designed for one or two passengers to travel. If you have more than two people planning to travel together, just let us know. Holiday Travel is a full-service travel agency and we will be happy to provide discount arrangements for your additional passengers.

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We want to take our children with us. Can they get the same airfare?

While we may not be able to offer the exceptional value rate that the first two passengers are entitled to, we will do our best to provide you with significantly discounted air rates for all travelers.

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The Travel Card says the rate is $250 USD per person. Why did your agent quote a price that was higher?

The agent probably quoted you the airfare including all fees and taxes. Taxes and fees can run in excess of $79.00 USD per person.

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Do you take care of my hotel and car?

This Bonus offer is only for discount air from San Diego. However, our travel professionals will gladly assist you with your hotel and/or a car, or any other travel requirements you may have.

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I am scheduled to attend a business meeting in Cabo. Can I fly there and return the same day?

Our contract for this special rate requires a minimum two-night (2) stay. You can, however, extend your stay up to twenty-nine (29) days.

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What if I decide to stay longer than I originally purchased? Will that be OK?

Changes are not allowed on these special fares. Once ticketed, you must travel on the itinerary that was confirmed for you.

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Do I need a Passport to travel to Mexico?

It is recommended that you have a passport whenever you travel to a foreign country. U.S. Citizens are permitted to travel to Mexico with a government issued photo id (such as a driver's license) and a certified birth certificate. Non U.S. Citizens should check with their embassy for travel requirements as they may vary greatly. For travel overseas and to facilitate reentry into the U.S., a valid U.S. passport is the best documentation available and unquestionably proves your U.S. citizenship.

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I don't have a birth certificate. Where do I get one?

You should contact your birth-state office of Vital Statistics/Records for assistance. http://www.cdc.gov/nchs/howto/w2w/w2welcom.asp is a helpful website with contact information.

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Where can I get a passport or travel visa?

You may want to visit the website www.state.gov. This site provides information on how to obtain either of these documents. If you do not have access to the Internet, check with your local United States Post Office for the location near you that has a Passport Office.

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My minor children are going too. Do they need a passport?

All travelers will be required to provide a passport or certified birth certificate.

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I plan to take my Mother and two children. Do I need anything else?

If minor children travel without both parents or legal guardians, you must present a notarized statement from the absent parent or guardian to prove you have the non-traveling parent's permission.

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I'm not divorced, my spouse is deceased. What do I do?

You will be required to provide a certified copy of the death certificate.

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I don't live in California; do I have to fly out of San Diego?

Yes, in order to receive this great airfare, you are required to depart from San Diego. We will be happy to arrange for travel to/from your home city if requested. You will be responsible for the additional fare for these tickets. If you'd like to spend time in San Diego or Los Angeles area pre/post your trip to Mexico, let your travel agent know. We'll be happy to arrange that for you. While there will be an additional charge, our attractive rates will be utilized to book your stay.

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Can I choose the airline I want to fly?

Our preferred airline partners make these low rates available to our valued clients.

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What airlines will I be flying on?

We use many different airlines with regularly scheduled service to Cabo San Lucas. These include AeroMexico and Alaska to name a few.

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Can I use my Travel Card for Cabo San Lucas that gives me free room nights and my Bonus Travel Card for Cabo San Lucas that gives me the discounted air at the same time?

Yes, you may use the two together as long as you comply with the details of participation for both travel offers. However, everything is based on space availability. That's why it is so important to list two travel dates on your vacation check.

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Can I use American currency in Cabo San Lucas?

The currency in Mexico is the Mexican Peso. However, United States dollars are widely accepted in Cabo San Lucas. Note: U.S. coins are not accepted in most establishments. Exchange rates fluctuate, so you may want to check several places before exchanging currency.

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What language do they speak in Mexico?

While the native language is Spanish, English is also widely understood, especially in the airports and most resorts/hotels.

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If we want to golf or fish, will you be able to help plan these events for us?

Once you are assigned to one of our knowledgeable agents, they will be able to help you with excursions. In many cases, we can book them and include the cost in your final vacation price. This way, once you arrive in Mexico, all you have to do is enjoy the sun and sea.

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If I register after the 45 days, will I still be able to travel?

We must travel the people that have complied with the registration deadlines first, but we will always try to fulfill your travel requests. Just remember that everything is based on space availability, so it is a good idea to register early. Remember! Registering your vacation check does not obligate you to travel.

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How soon after we register will our travel plans be confirmed?

Receipt of your request will be acknowledged within 14 days and you will be confirmed as soon a possible.

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How soon after I am confirmed do I have to pay for my trip?

Because of the great demand for these specially priced airline tickets to Cabo, payment is usually due within 24 hours of confirmation of your reservation. Your agent will go over all the details once you are confirmed. This special rate is only guaranteed once paid in full.

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I am making my reservations now to travel in about six (6) months. Can I make a deposit and make payments until the balance is paid off?

Unfortunately, we are not able to offer payment plans. Our inventory is capacity controlled. In order for us to maintain these exceptionally low fares, we must pay for the seats when confirmed.

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After I arrive in Mexico, how do I get to my hotel?

Our friendly staff will be happy to advise you on available transportation options.

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Where will I be staying?

This travel offer does not include a hotel or resort stay. Our agents will be happy to help you select the accommodations best suited for your vacation and book them for you. Just let them know you want us to take care of it for you when we are booking your airline tickets.

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I bought my airline tickets but my boss won't give me the time off to travel. How do I get my money back?

Regrettably, once confirmed, we are unable to change the tickets or refund your money. Please plan ahead before finalizing your purchase.

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My 18-year-old is graduating from high school. Can I buy tickets to Cabo for him and a classmate?

One person must be at least 21 years of age to utilize this fabulous offer.

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How do I reuse this offer?

We will send you a reservation request form with your airline tickets. If you decide to travel again on this exciting offer, just fill it out and send it to us. Our agents will be happy to book you again!

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I don't want a paper ticket. Is that OK?

Sorry, the airline determines the policy for these tickets. We cannot guarantee you will be issued an electronic ticket.

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I don't plan to go to Cabo; can I get my money back for this card?

Passport Checks are not redeemable for cash or any other consideration. You may want to give it to a friend or family member if you are unable to utilize it.

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What happens if I don't get to travel before December 15, 2010?

Holiday Travel works diligently to develop these terrific travel discounts. If this offer becomes unavailable, we will do everything we can to offer a similar or better travel opportunity.

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What are all of the numbers at the bottom of my travel card?

These are registration numbers issued by the states that require them.

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Where is my Passport number?

It is located on your passport registration form and on each vacation check.

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How do I contact you?

Holiday Travel of America
6405 El Camino Real
Carlsbad, CA, USA 92009-2802
Toll free: 1-888-732-2479
Fax: 1-760-431-3131
Email help@htoa.com

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I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

The letter you received was an acknowledgment letter to let you know we received your request. You will not receive a confirmation letter until your travel agent finalizes your reservation and you have paid in full.

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I don't want to send my payment now; can I just pay when I get to the airport?

No, these special fares are only available from Holiday Travel and must be paid within 24-48 hours to guarantee the reservation.

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What is CSA Travel Protection Insurance?

This provides you with coverage in the event you are unable to travel due to a covered emergency. It is available at additional cost. Just let your agent know if you would like additional information or go to www.csatravelprotection.com.

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Is this price good to other cities in Mexico?

While we have discount fares available to many cities in Mexico, this special fare is only available to Cabo. As a full-service travel agency, we will be happy to provide travel arrangements to any city that you choose.

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I have frequent flyer miles; will I be able to upgrade?

Unfortunately, due to the especially low rate, available only to Holiday Passport owners, upgrades are not permitted.

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I checked with the airline and they quoted a much higher price. How can you offer such a great deal?

Holiday Travel has secured these terrific rates from our airline partners based on our volume of business to Cabo.

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How much is the tax?

Usually about $79.00, this includes the Mexican departure tax each departing passenger is required to pay.

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Can I give this to a friend or family member?

Absolutely! As long as they meet the requirements described in the Details of Participation. You can go on-line and assign the Bonus Travel Card to either a friend or a family member, or simply fill out the corresponding Passport Check with their name and information and note that his is a "gift". We do ask that you provide them with a copy of the Travel Card and Details of Participation to ensure they understand their trip and how to use it.

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Copyright 2002-2006 - Holiday Travel of America
6405 El Camino Real Carlsbad, California 92009-2802
Telephone 760-431-8600
CST 2013452-40