Holiday Passports
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Cruise FAQs

Will I be able to talk to a cruise agent and get a price quote before I send in my vacation check?

Do I need to know my travel dates prior to registering my check?

Can I bring my children or additional people?

Is my Cruise Vacation Check transferable?

Am I obligated to travel once I have registered my Cruise Vacation Check?

Can you guarantee that my dates will be available?

When do I need to pay for my cruise?

What if the cruise lines raise their rates after I pay for my cruise?

How soon will you confirm my cruise?

What is not included in the cost of the cruise?

If we want to snorkel or take a tour, will you be able to help plan these events for us?

I've heard liquor is expensive onboard. Can I just bring my own to drink while vacationing?

How old do you have to be to drink alcoholic beverages on a ship?

Will I be able to have kosher meals on board?


Can I make a name change to a guest listed on my Vacation Check?

What if I need to cancel my reservation?

What is the minimum age to go on a cruise?

Is there a child's rate?

Do I need a passport to go on my cruise?

I don't have a birth certificate. Where do I get one?


Where can I get a passport or travel visa?

I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

I don't want to send my payment now; can I just pay when I get to the pier?

What is CSA Travel Protection Insurance?

Can I bring a pet?

I need wheelchair access, is that available?

How do you determine the discount?

My neighbor's want to throw a Bon Voyage party in my cabin before we sail. Is that OK?

I hear the words "embarkation" and "debarkation." What does this mean?

Is airfare included?

Can I upgrade to a better cabin?

If the cruise I want is not listed on my Travel Card can I still book it?

If I want to stay in a hotel before/after I cruise, will you book that too?

What is the tipping policy on a cruise?

I don't plan to go on any cruises; can I get my money back for these cards?

What happens if I don't get to travel before December 15, 2010?

What are all of the numbers at the bottom of my travel card?

Where is my Passport number?

How do I contact you?



Pre-paid and discounted airfare
Fully transferable
More than 40 complimentary room nights
Discounts of up to 60% on Carnival or Royal Caribbean Cruise Lines
Holiday Passport travel cards make wonderful gifts.

Will I be able to talk to a cruise agent and get a price quote before I send in my vacation check?

Our agents will be more than happy to assist you once you have registered. Our goal is to ensure that all registered clients travel on the dates that they have selected. You may visit the following web sites for information about itineraries or ship details.www.carnival.com or www.royalcaribbean.com. This will provide you with information along with an idea of the published brochure rates. Just remember, the sooner you register the sooner we can start planning your cruise.

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Do I need to know my travel dates prior to registering my check?

Yes. Our agents work with clients by travel dates requested. If the date you submitted is no longer convenient for you, please inform your cruise agent when he/she contacts you to start planning your cruise. Your agent will gladly assist you with selecting a date that better suits your plans. Or, if you "just want to change your dates," ask to speak to a Customer Service representative. This will ensure our agents are focusing on you…the traveler when you're ready to book your cruise vacation.

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Can I bring my children or additional people?

Yes! We will be more that happy to accommodate every one in your party. You should note that not all cabins on all ships accommodate third and fourth passengers. Since those cabins are more limited, rates may be slightly higher or a separate cabin may be required.

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Is my Cruise Vacation Check transferable?

Certainly! You may give one of your Checks to family or friends. Just be sure to supply them with a copy of the Details of Participation to ensure they understand the program.

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Am I obligated to travel once I have registered my Cruise Vacation Check?

No. If you decide that you are not ready to travel after you have registered your Vacation Check, just let us know. We will remove the dates you submitted and put your request on hold until you submit new dates. You may call or email the request to cancel a date choice. Once you decide on new dates you will be able to go on-line at least sixty (60) days prior to your first date choice and enter in your new dates. If you prefer, just call or email us the new information.

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Can you guarantee that my dates will be available?

Unfortunately no. While we will always try to accommodate your selected date choice, everything is based on space availability. This is why we suggest that you register your Cruise Check as far in advance as possible. In the unlikely event we are unable to confirm your date selection your Vacation Check will remain on file for future use.

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When do I need to pay for my cruise?

Because of the great demand for these specially priced cruises, once your agent has confirmed your sailing date, the payment is due within 24 - 48 hours to ensure you don't loose the cabin we have confirmed for you. Your agent will go over all the details once you are confirmed. This special rate is only guaranteed once paid in full.

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What if the cruise lines raise their rates after I pay for my cruise?

Good news! Once you are paid in full, you are protected against increases. (Exception: You may be assessed a fuel surcharge, government tax, other surcharges if they are imposed after your cruise is purchased.)

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How soon will you confirm my cruise?

Once your agent contacts you he/she is usually able to confirm and book your cruise the same day (if there is space available). Just remember in order to secure your cabin you will be required to pay within 24 - 48 hours.

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What is not included in the cost of the cruise?

"Other expenses," such as applicable port charges and taxes, transportation to your port of departure, shore excursions are not included. Your agent will be able to inform you of those charges at the time of booking. Our special cruise rates include onboard accommodations and all meals for two passengers.

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If we want to snorkel or take a tour, will you be able to help plan these events for us?

Once you are assigned to one of our knowledgeable agents, they will be able to help you with excursions. In many cases, we can book them and include the cost in your final vacation price.

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I've heard liquor is expensive onboard. Can I just bring my own to drink while vacationing?

Sorry, but guests are prohibited from bringing alcoholic beverages of any kind on board the ship for consumption.

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How old do you have to be to drink alcoholic beverages on a ship?

Alcoholic beverages will be not sold or served to anyone under the age of 21.

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Will I be able to have kosher meals on board?

Special diet requirements may be requested by your travel agent at least two weeks prior to sailing. There may be limitations in the cruise line's ability to accommodate special orders. Unfortunately, Kosher meals are not available.

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Can I make a name change to a guest listed on my Vacation Check?

Yes you can make name changes any time prior to an agent booking your cruise vacation. Once a cruise is purchased fees are assessed for changes. You may also be subject to rate increases at the discretion of the cruise line. Please make sure all names are correct at the time of booking to prevent incurring additional fees. Since each cruise line is different, your agent will be able to advise you of the fees should the need arise.

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What if I need to cancel my reservation?

The cruise line dictates the cancellation policy for each cruise. Your agent will go over the cancellation policy with you once you have selected a cruise line and itinerary. The Holiday Travel change/cancellation fee is $125 per person to cancel or change a reservation. This is in addition to any fees assessed by the cruise line.

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What is the minimum age to go on a cruise?

Guests under the age of 21 years must be accompanied by a parent, grandparent or guardian 25 years or older in the same stateroom. Infants must be at least four months old to be eligible to travel.

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Is there a child's rate?

Some cabins do permit a third or fourth passenger rate. However, there is no additional discount or special rate for children.

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Do I need a passport to go on my cruise?

It is recommended that you have a passport whenever you travel to a foreign country. U.S. Immigration determines the correct documents which guests must have in their possession to travel. Proper travel documentation is required throughout the cruise and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued. Non U.S. Citizens should check with their embassy for travel requirements as they may vary greatly. For travel overseas and to facilitate reentry into the U.S., a valid U.S. passport is the best documentation available and unquestionably proves your U.S. citizenship.

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I don't have a birth certificate. Where do I get one?

You should contact your birth-state office of Vital Statistics/Records for assistance. http://www.cdc.gov/nchs/howto/w2w/w2welcom.asp is a helpful website with contact information.

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Where can I get a passport or travel visa?

You may want to visit the website www.state.gov. This site provides information on how to obtain either of these documents. If you do not have access to the Internet, check with your local United States Post Office for the location near you that has a Passport Office.

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I sent my vacation check last month and I've already received my confirmation letter. When do I send my money?

The letter you received was an acknowledgment letter to let you know we received your request. You will not receive a confirmation letter until your travel agent finalizes your reservation and you have paid in full.

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I don't want to send my payment now; can I just pay when I get to the pier?

No, these special fares are only available from Holiday Travel and must be paid within 24-48 hours to guarantee the cabin.

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What is CSA Travel Protection Insurance?

This provides you with coverage in the event you are unable to travel due to a covered emergency. It is available at additional cost. Just let your agent know if you would like additional information or go to www.csatravelprotection.com.

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Can I bring a pet?

No. Pets are not allowed on cruise ships. You will be permitted to travel with a service animal. These arrangements must be coordinated in advance; so be sure to apprise your agent of any special needs you may have at the time they book your cruise.

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I need wheelchair access, is that available?

In most cases you will be able to travel. However, some cruise lines do require that you travel with a companion to assist you. Again, please do not hesitate to mention your concerns to your agent when booking your cruise.

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How do you determine the discount?

Discounts are based upon each cruise line's annual brochure rate (less port charges) and may be up to 60% depending upon the season, ship, itinerary and room category you select. Greater discounts are more likely to be available if you do not travel during peak season.

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My neighbor's want to throw a Bon Voyage party in my cabin before we sail. Is that OK?

Due to heightened security and the sailing schedule, most cruise lines have strict "no visitor" policies. Please say your farewells on the pier.

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I hear the words "embarkation" and "debarkation." What does this mean?

Embarkation means "to board" the ship. You must check in at least 30 minutes prior to departure. But allow extra time…there's plenty to do even while in port. Debarkation is to leave the ship.

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Is airfare included?

This special offer only applies to your cruise. Since we are a full-service travel agency, our agents will be happy to handle your air reservations. You will be responsible for the additional cost of the tickets. We charge a nominal $25 per person ticketing fee to our Holiday Passport owners.

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Can I upgrade to a better cabin?

Definitely, if the space is available. Let your agent know of your desire and he/she will be happy to provide you with the rates for an upgraded cabin.

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If the cruise I want is not listed on my Travel Card can I still book it?

Probably if it is one of our participating cruise lines.

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If I want to stay in a hotel before/after I cruise, will you book that too?

Certainly. Just let your agent know your plans and he/she will be happy to arrange that for you. You will be responsible for the additional expense.

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What is the tipping policy on a cruise?

Tipping is at your discretion. Your agent can provide you with guidelines to ease the guesswork. If you prefer, you can prepay gratuities for all personnel for a total of about $9.50 per person in cabin, per day. Of course, you should always offer additional gratuity for exceptional service or special assistance.

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I don't plan to go on any cruises; can I get my money back for these cards?

Passport Checks are not redeemable for cash or any other consideration. You may want to give it to a friend or family member if you are unable to utilize it.

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What happens if I don't get to travel before December 15, 2010?

Holiday Travel works diligently to develop these terrific travel discounts. If this offer becomes unavailable, we will do everything we can to offer a similar or better travel opportunity.

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What are all of the numbers at the bottom of my travel card?

These are registration numbers issued by the states that require them.

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Where is my Passport number?

It is located on your passport registration form and on each vacation check.

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How do I contact you?

Holiday Travel of America
6405 El Camino Real
Carlsbad, CA, USA 92009-2802
Toll free: 1-888-732-2479
Fax: 1-760-431-3131
Email: cruisehelp@htoa.com

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Copyright 2002 - 2006 Holiday Travel of America
6405 El Camino Real Carlsbad, California 92009-2802
Telephone 760-431-8600
CST 2013452-40